Frequently Asked Questions (Shipping and Return Policies)

:: How can I check my order status?

If you create an account with a valid e-mail address when you order, you will receive an e-mail confirming that your order has been accepted and when it has shipped along with a tracking number.

You can also monitor the status of your order online by visiting the Order Status page.

 

:: Can I place an order if I live outside the U.S.?

At the moment we only ship orders within the domestic U.S.

 

:: How do I pay for my order? Is it secure?

Our checkout process uses PayPal, one of the most trusted online payment solutions on the web. Because of this, 91 Clothing has all the same securities and payment fraud protection as PayPal.com. Before entering any personal credit card information, you will be transferred to PayPal’s secure servers. PayPal accepts Visa, Mastercard, Discover, American Express and Diners Club. You may also make payments using your bank account, but this may delay your order.

 

:: How do I cancel or change my order?

We begin processing your order immediately upon receipt. For this reason we will not be able to cancel or change your order once you have submitted it to us. If you decide you do not want the merchandise you have purchased, you can return it for store credit toward your next purchase.

Once we receive the package we will issue a credit to your account and then you can place a new order. You should expect the credit in your account 10-14 business days after we receive your return. If you need help placing a new order please contact us at orders@91clothing.com.

 

:: What is your return policy?

You may return unworn and unwashed merchandise back to us within 30 days of receipt for a refund to the original form of payment.

Original receipt can be reprinted from the order status page on 91clothing.com when you sign in to your 91clothing.com account.

Please Note: To ensure faster processing of your credit, please keep a record of the carrier’s tracking number.

 

:: What is your shipping policy?

We accept orders online 24 hours-a-day, seven (7) days a week. Orders are entered and processed (pending credit card approval) and shipped out from Pennsylvania. Orders shipped within the lower 48 states are limited to a single shipping address per order and will be shipped via USPS or UPS Ground.

Orders placed Monday-Friday before 1 PM EST will begin processing that day, excluding holidays. Orders placed after 1 PM EST will begin processing the next business day. Orders placed on Friday after 1 PM EST will begin processing on the following Monday. If the merchandise selected is not currently available or if additional identification is needed for credit verification, Customer Service will contact you.

We currently do not process orders over the weekend and on holidays. Orders shipped via USPS may arrive on Saturday (post office discretion), but all other methods of shipment do not offer delivery on Saturday or Sunday.

Refused Shipments
If you decide to refuse any shipments from 91clothing, you are responsible for the original shipping charges to you, any duties, taxes and/or customs charges that are incurred on the package (on both the original and return shipments), and the cost of returning the package to 91Clothing. This amount will be subtracted from your merchandise refund.

 

:: Do you ship to P.O. Boxes or APO addresses?

Orders being shipped to P.O. Boxes or Military APO/FPO addresses will only be shipped via US Postal Service. Express shipping is not available to these locations.

 

:: How long will it take to receive my order?

Please allow 4-6 weeks for delivery. Once shipped most domestic orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service.

 

:: What if something is wrong with my order?

If you have a problem with an order from this store, please contact the store directly, either through the contact page email us at orders@91clothing.com.

 

:: How can my store sell 91 Clothing?

Please contact us for more information about our wholesale accounts at info@91clothing.com or call us at 724-549-7109.